Very hard to contact anyone

Very hard to contact anyone at the site for help. Finally got someone to answer the phone. Explained to him I was getting emails advising someone was contacting me but when I tried to go in all I got was a blue screen with word at the top. The guy I spoke was really no help frustrated so I told him to close the acc, It has been doing this for 3 months. The guy said I had 23 days left but what does it matter if I cant get into it. I have forgotten my user id and no help with that either.,,,so im done with it.

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