It's an absolute JOKE
What are people doing about getting sucked into the 12 months contract? Can anyone help me? I refuse to pay as I did NOT sign up for 12 months. Will this give me a bad credit rating? I have spoken to this site and got absolutely nowhere. Now I have a collection agency after me. Absolutely FURIOUS!!!! The 800+ negative reviews should speak for themselves. Seems I’m not the only person sucked into this death trap of a contract. I will keep fighting this as it’s an absolute JOKE. If anyone could please share any help and/or shed some light on how to go about this, I’d really appreciate it.
They are scammers
I have never visited their site and yet today I got an email from them saying ‘welcome to this site’ they also sent a support id and pw but, as I didn’t create the account, I can’t login to delete the account. I’ve written to them telling them to delete the ac NOW but nothing so far. Reputable companies confirm subscriptions before creating accounts but not this mob so I assume they either created it on purpose (so they are scammers) or some idiot put the wrong email address in and this site doesn’t confirm before creating accounts !
Don’t Like it
My son who is disabled used this site with my permission cancelled Back February but kept getting mail asking for payment told them account was canceled now being threatened with collection agents told them they My get In but won’t get out IRA member
This site is a scam
This site is a scam. Does nothing but suck you in and take your money. Do not recommend. If you’re in Australia beware the terms and conditions apply to the US only. Now I’m stuck paying for a 12 month subscription that I am not using. Because the 3 day cancellation only applies to the US
Just an awful app
Just an awful app. There is so few matches in your area to start. The app itself is useless and put off date. It buffers and doesn’t load. Then when you contact their customer service team they keep telling you to uninstall and reinstall the app. When you decide (very quickly) this isn’t worth the ridiculous amount of money being charged and try to cancel, you will be informed that it isn’t possible as per their terms and conditions.
Stay away from this
I’m really disgusted with this site. Six month into a twelve months plan they charged me for another plan that I did not subscribe to. They charged me $658.80 for the new plan! I emailed them, explained the situation, and they didn’t help and even wrote at the end of the email that their “decision was final”. Reading between the lines, they weren’t to listen to me or help me resolve the problem. I reached out to Fair Trading, explained my situation and had a case manager work on my behalf. They were able to contact this site and get my money back. I’m shocked with this behavour. Stay away from this awful company.
Save you money
Matches appear not to be real people. A total waste of money. Cancelling your account is only possible after being ripped off for 12 months. I wait with bated breath to see if my account is cancelled next month. Save you money people.
This site needs to be sued
This site needs to be sued! I used service for 2weeks and cancelled. Now they have turned me into to collection after 6 months to extort a 1 year membership fee. No cooling off period, matches don’t match or live in my area. This dating site is old and changed their personality match test. (example of questions…which ink blob do you like better?! None of my matches matched! this site told me to lower my expectations. I guess I should not expect to meet someone in the same state, or someone I have anything in common with.
Do not get app waste of money
Do not get app waste of money. Got no matches. All people are 200km plus away or have nothing in common. Asking for a refund and it is way to expensive
Avoid at any cost
Cancelled account, continues to charge, have not logged in for over 12 months, can not log in or even reset password to confirm the account is cancelled, then that sell of the debt to a collect house. Avoid at any cost.
Impossibility of cancellation
Claims to use algorithms to find your perfect match. If it does these must be remarkably unsophisticated, as it kept suggesting people hundreds of kilometres from me, sometimes of the wrong gender. I wish I had read a review of the site before committing to upgrading to using its paid facility. It is expensive, and I think offers poor value. The real kick in the teeth however is the impossibility of cancellation: this site will continue to debit your card when you cancel; in my opinion this is tantamount to fraud.
Terrible to deal with!
Expectation vs reality is distant galaxies apart. Inconsiderate and financially driven above everything else. The fine print is a killer, no corporate conscience. Will tell all and sundry how bad this platform is. They disguise the renewal process. Just got slugged $600 for an app I haven’t used. Unscrupulous and deceiving. Terrible to deal with!